Help & Support

Contact Us

For questions, feedback, or issues, email us at info@pockeiapp.com. We aim to respond within 24 hours on business days.

Frequently Asked Questions

How does AI scanning work?

Take a photo or select an image from your gallery. Our AI (GPT-4o Vision) extracts the store name, total amount, date, category, and more. You can review and edit everything before saving.

What file types are supported?

JPEG, PNG, and HEIC images. PDF support is planned for a future update.

Is my data secure?

Yes. All data is encrypted in transit and at rest. We use Row Level Security so only you can access your receipts. See our Privacy Policy for full details.

How do I track warranties?

When you scan a receipt, the AI automatically detects warranty information. You can also manually add or edit warranty expiry dates from the receipt detail screen.

What is Pockei Pro?

Pro gives you unlimited AI scans (free is limited to 5/month) and CSV export. $3.99/month or $29.99/year. You can subscribe from Settings in the app.

How do I cancel my subscription?

On iOS: Settings → Apple ID → Subscriptions → Pockei Pro → Cancel.

Can I export my data?

Pro users can export receipts to CSV from the Statistics screen. This includes date, store, amount, category, and other fields.

How do I delete my account?

To delete all your data and close your account, email us at info@pockeiapp.com with the subject “Account Deletion”. We will process your request within 7 days.

The AI got something wrong. Can I fix it?

Yes. After every scan, you see a confirmation screen where you can edit all fields before saving. You can also edit details later from the receipt detail screen.